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General Shipping/Return/Cancel Policy


Jump to: International Shipping Returns and Exchanges
► IMPORTANT: The Return/Exchange/Cancelation policy of each product's Artist/Designer (see each product listing) will take precedence over anythng noted below! The product's Artist/Designer policy is the FINAL word!
► Do not send items purchased from Moonshadow Gifts back to us without prior instructions. It may be refused & returned to you at your expense.


Canceling the Order

Since most of the items we sell at Moonshadow Gifts are made to order by various artists, cancelation time limits will vary significantly between products. Most artists will accept a cancelation if they have not started to make the item(s) in your order. We will notify the artist as soon as possible after you notify us. Some artists do not accept cancelations at all. Each artist determines their Cancelation Policy and the artist''s decision is final.

NOTE: Once an item has been started or has shipped it cannot be canceled!


All items at Moonshadow Gifts ship direct to you from the designer/artist and are subject to out of stock conditions at the designer without advance notice. In most cases, the artist will custom make your item for you, but this requires additional production time prior to shipping. Most of the item listings will note the production time range required prior to shipping. Please allow more time over holiday and/or other gift-giving periods.

Free Shipping to US addresses on all orders. You do not need to click any buttons in the cart to calculate the shipping fee. You now will know exactly what each item will cost when you see the Price in the Product Listing. A handful of products may incur an Overweight OR Oversize fee (displayed under the product price) and that will be noted in the listing. ► International shipping will still be extra (see below)

►Orders with multiple items may ship separately from different locations (different artists) and at different times.

NOTE: Some items may incur an additional shipping fee due to delivery address (Alaska, Hawaii). This will be determined by the designer/artist.

Insurance Fees. On some products (such as breakables, etc.), a nominal Shipping Insurance Fee may be added to the price of the item. We may pass this fee on to you and if so it will be noted just below the price of the item on the Product page and may increase for multiple quantities of the item. It is not optional and will not be waived when shipping is free. This fee is charged by and passed on to the designer and protects you from loss during shipping.

International shipping, when available, will be extra and we will need to contact the product designer/artist to get the fee. You should be able to add your items to the cart, and complete Checkout by selecting "Payment by Invoice" as the payment type. When we receive your order we will contact the designer(s) to get the shipping fee(s). We will then email an invoice to you. If you wish to continue with the order just pay the invoice and we will do the rest. You may also decide to cancel the order.

Note that if you order multiple items they may be created by different artists,  each of which will have separate international shipping fees. The invoice will show each artist's shipping fee as a separate line item.

 Moonshadow Gifts DOES NOT add additional fees to any shipping rates quoted by the designer.

►Shipping method will be at the discretion of the designer/artist and each artist may limit the countries they will ship to, or ship only within the USA, at their discretion.


Returns and Exchanges

We sell quality products made wth care and skill by talented artists and designers. Unfortnately, errors and defects still happen occasionally. Errors by the artist/designer or by Moonshadow Gifts will be corrected. Defective items are usually repaired or replaced at no charge by the artist/designer within a reasonable time after purchase (determined by the artist). This information is usually included within the product description and may be viewed either by clicking a ''Return/Exchanges'' button or tab.

►Moonshadow Gifts usually does not accept Returns, Exchanges or Cancelations on any of the items we sell since we do not make, stock, or ship any of them. The eligibility for all Returns and Exchanges is determined  and set by the designer/artist. If you received Return/Exchange instructions in the package, please follow them. If no instructions were included, you should contact Moonshadow Gifts and, if the item is eligible for Return/Exchange we will forward instructions.

Unless otherwise noted in our product listing or in the package you receive, you must notify us of any issue within 10 calendar days of receipt of the item(s). Some designer's allow longer or shorter notification periods which should be noted in either the Returns and Exchanges tab or by clicking the large Artist's Return Instructions button in the upper right Description area of the product listing.

Please inform Moonshadow Gifts of any items sent directly to the designer/artist so we will watch for Return/Exchange approval from the artist and issue your refund in a timely manner.

►Personalized and most Custom Made items cannot be returned or exchanged unless a mistake is made by the designer or if the product is defective.

►Do not send any purchase for Return/Exchange to Moonshadow Gifts unless instructed to do so or it will be refused and returned to you at your expense.

A photo of the product may be required and may be forwarded to the designer/artist for approval. The designer's decision on the return or exchange is final. If a return or exchange is approved you may be issued a Return Authorization number that must appear on the front of the package.

You will be responsible for all return shipping fees. Insurance and a tracking number are recommended as loss or damage in shipping is NOT the responsibility of Moonshadow Gifts or the designer/artist. Shipping fees are not refundable. Any item returned without approval or without a Return Authorization number (when required) may be refused and/or returned to you at your expense.

►►Please note that for returns of any item with Free Shipping, the actual cost of the original shipping that Moonshadow Gifts paid will be deducted from your refund.

Your placement of an order with us implies acceptance of this Return/Exchange policy to its fullest extent.

All that said, we hope you (or the gift recipient) will love your purchase and not have a need to hassle with a Return or Exchange. Be sure to read the Return/Exchange rules for each product.

Thank you for visiting We appreciate your business.

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